Terms & Conditions
Website Terms and Conditions of Sale
THESE TERMS SET OUT THE TERMS ON WHICH WE MAY SELL PRODUCTS TO YOU. PLEASE READ THE FOLLOWING IMPORTANT TERMS CAREFULLY BEFORE YOU BUY ANYTHING ON THE WEBSITE, IN PARTICULAR YOUR CANCELLATION RIGHTS (CLAUSE 9) AND THE LIMITS OF OUR LIABILITY (CLAUSE 11.2).
1. DEFINITIONS
1.1 In these Terms:
1.1.1 you or your, we mean you, the customer ordering and purchasing Product(s);
1.1.2 we, us or our, we mean Equine Premium (company number 1122942), whose registered office is at ADM Protexin Limited, Lopen Head, Somerset, TA13 5JH. VAT number GB 651 2105 81:
1.1.3 Shipping Terms, we mean the terms that apply to our Product delivery services, full details of which can be found here
1.1.4 order, we mean an order placed by you for Product(s) through our Website or using such other means as we may permit from time to time;
1.1.5 our agreement, we mean our agreement as defined in clause 2;
1.1.6 Privacy Policy, we mean our privacy policy, full details of which can be found here
1.1.7 Product or Product(s), we mean the goods and products that we sell;
1.1.8 Terms, we mean these terms and conditions of sale; and
1.1.9 Website, we mean the website ([www.equinepremium.com] (or such other URL as we may specify from time to time)) that is operated by us or on our behalf.
These Terms set out the basis on which we sell Product(s) to you. Subject to clause 3.5, by submitting an order for and/or purchasing any Product, you are indicating your acceptance of these Terms and you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to order or purchase any Product(s) from us through our Website.
2. OUR AGREEMENT WITH YOU
2.1 Each order you place and purchase of Product(s) you make is subject to these Terms, our Shipping Terms (where relevant), and any additional terms that apply to any promotional or special offers (together our agreement).
3. ORDERING PRODUCT(S) FROM US
3.1 You will have an opportunity to check and correct any input errors in your order via the Website up until the point at which you submit your order by clicking the [confirm and pay] (or similar)] button on the check-out page of our Website. Please carefully check your order at each stage of the order process. Once you have clicked the [confirm and pay] button, you will need to pay for the Product(s) you have ordered via the Website.
3.2 Your order is an offer to purchase from us. When you place an order with us, you do so in accordance with the terms of our agreement, subject to our acceptance of your order. We will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
3.3 Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our returns policy prior to despatch, we accept your order when the Product(s) are despatched to you.
3.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept).
3.5 Our agreement is formed when we accept your order. The processing of your payment and acknowledgement of receipt of your order (by email) does not constitute legal acceptance of your order.
3.6 If we accept your order, we have a legal duty to supply our Product(s) in conformity with our agreement.
3.7 You must be 18 or over to purchase Product(s) from us via our Website.
4. PRICING AND DELIVERY CHARGES
4.1 Unless otherwise stated, prices for Product(s) are inclusive of value added tax (VAT). However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
4.2 Prices for Product(s) exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Product(s) you order, the delivery address and the delivery method you select; please see our Shipping Terms for further details. When you place an order via our Website, delivery charges are calculated automatically in your shopping basket depending on your choices and added to your order.
4.3 We may update prices at any time. Despite our best efforts, a small number of the many products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the Product(s) at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
4.4 From time to time we may apply promotional prices to Product(s) on this Website. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.
5. AVAILABILITY OF PRODUCT(S)
5.1 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Website as referred to in clause 4.3, we will inform you of this by e-mail or telephone and we will not process your order. If you have already paid for the Product(s), we will refund you the full amount including any delivery costs charged.
6. PRODUCT IMAGES AND DESCRIPTIONS ON THE WEBSITE
6.1 The images of the Product(s) on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Product(s). Your product(s) may vary slightly from those images.
6.2 The packaging of the Product(s) may vary from that shown in images on our website.
7. PAYMENT
7.1 The total cost of your order and/or purchases is the price of the Product(s) and applicable delivery charges.
7.2 We must receive payment in advance before your order and/or purchase can be processed, unless we have agreed otherwise in advance in writing.
7.3 Payment can be made by:
7.3.1 Credit Card – we currently accept all Visa, MasterCard, and American Express. Unfortunately, we are unable to accept pre-paid credit cards;
7.4 If you use a credit/debit card to pay for your order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
7.5 We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your order.
8. DELIVERY AND SHIPMENT OF YOUR ORDER
8.1 When you order Product(s) the terms that apply to your delivery will depend upon the Product(s) that you order, the delivery address and the delivery method you select. Unless we specifically agree otherwise, we only deliver to the areas indicated in our Shipping Terms.
8.2 You can see a full set of our Shipping Terms on the Website.
8.3 Subject to availability and our Shipping Terms, where we have agreed to deliver the Product(s), our carrier will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your order. In the event that a delivery does not take place, our carrier will agree an alternative delivery date with you.
8.4 You must also do all that you reasonably can to enable the delivery to take place on the given date. If our carrier is unable to deliver the Product(s) as a result of your action or inaction (for example, you are not present at your property), our carrier will need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this.
8.5 Unless we have agreed otherwise, Product(s) must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Product(s) to the address you specified in your order.
8.6 If you do not receive your Product(s) on the stated delivery date, you must notify us immediately.
8.7 You will own the Product(s) once we have received payment in full. On delivery of the Product(s) to you, the Product(s) shall be at your risk and responsibility and you will be responsible for their safekeeping and we will not be responsible for any damage or fault arising from incorrect storage.
9. CANCELLATION OF YOUR ORDER
9.1 You may cancel your order (or any part of it) for any reason before despatch (where applicable) or within 14 days after the date of delivery:
9.1.1 e-mailing us at info@equinepremium.com; or
9.1.2 by telephone on +44 (0) 1460 243230 (lines are open 08.30 to 17.00 Monday to Friday); or
9.1.3 writing to us at ADM Protexin Limited, Lopen Head, Somerset, TA13 5JH
cancel the order (or part of it) and arrange return (if we request that you do so).
9.2 Where your order comprises multiple delivery shipments, the 14 day cancellation period for the Product(s) in your order runs from the date of the delivery of the last shipment to you.
9.3 You will lose your right to cancel after the expiry of the [14 day] period referred to in clauses 9.1 and 9.2 (this does not affect your rights if there is any problem with the Product(s)).
9.4 You may use the cancellation form at the end of these Terms, but you do not have to.
9.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
9.6 Your right to cancel your order set out above is subject to the following exclusion. Your right of cancellation will not apply to Product(s) which are sealed and which will not be suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
9.7 You may need to take delivery of the Product(s) before you can cancel your order if the Product(s) are placed into our delivery process before we receive your notice of cancellation. This does not affect your rights under this clause and clause 11.
10. RETURNS AND REFUNDS
10.1 Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return costs or charges (if any). Where you cancel the entire order, we will also refund the standard delivery charges paid (if any), or an amount equal to those charges if you elected to use a more expensive delivery method. Where you cancel part of an order, we may recalculate any applicable delivery charge and deduct this from the refund. We will pay the refund within 14 days after the day:
10.1.1 you notified us to cancel your order, where you have not received the Product(s) (and the Product(s) have not been despatched to you); or
10.1.2 we receive the Product(s) you returned to us, where you are in receipt of the Product(s); or
10.1.3 you provide us with a proof of return for the Product(s), where you have returned the Product(s) but we have not yet received them.
10.2 If you paid for your order using a credit/debit card, we will refund you on the credit/debit card used to pay for the order.
10.3 You must arrange for the return of the Product(s) as soon as possible and in any event not later than 14 days after the day on which you cancel your order, unless we agree that you may dispose of the Product(s) (in which case you must comply with any disposal instructions). Unless the Product(s) is (are) faulty you will be responsible for the cost of returning the Product(s).
10.4 You must keep the Product(s) you wish to return in your possession and take reasonable care of the Product(s) at all times while they are in your possession. This means that you must not use the Product(s) (except to the extent reasonably necessary to inspect and examine them).
10.5 We reserve the right to make a deduction from the amount of any refund for loss in value of the Product(s) returned where the Product(s) show signs of unreasonable use; for these purposes, unreasonable use includes handling the Product(s) beyond what is necessary to establish the nature, characteristics and functioning of the Product(s), in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. Where you are in possession of the Product(s) (or they have been despatched to you), we may withhold any refund until we have received the Product(s) or you have supplied proof of return for the Product(s).
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
11. FAULTY PRODUCT(S)
11.1 On receipt of the Product(s) you must check they match your order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible.
11.2 In addition to the right to cancel an order as described in clause 9, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on +44 (0) 1460 243230 (lines are open lines are open 08.30 to 17.00 Monday to Friday or e-mail us at info@equinepremium.com.
11.3 our responsibility for loss or damage suffered by you
11.4 In your ordering and/or purchasing of Products, to the extent not prohibited by law, we accept no liability for any:
11.4.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our agreement);
11.4.2 loss which arises when we are not at fault or in breach of our agreement; and
11.4.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).
11.5 Where you are acting as a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit your legal rights as a consumer. For further information about your legal rights you can contact your local authority Trading Standards Department or Citizens Advice Bureau.
11.6 Nothing in our agreement limits or excludes our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded by law.
11.7 Our Website may contain information and materials created and submitted by third parties, and, subject to clauses 11.5 and 11.6, we exclude liability for all losses arising from any error, omission or inaccuracy in any such information and material.
12. OUR RIGHTS TO CANCEL
12.1 We may cancel our agreement by notice in writing to you if you are in breach of our agreement, you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon cancellation, any money due to us in respect of our agreement which has been cancelled shall become immediately due and payable and we shall be under no further obligation to supply Product(s) to you, provided that where you have paid for Product(s) in advance of our cancellation of our agreement, we shall, at our discretion, supply those Product(s) to you or cancel the supply of those Product(s) and refund you the price paid for those Product(s).
13. EVENTS BEYOND OUR CONTROL
13.1 We shall have no liability to you for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to Product(s) supplied or delivered under our agreement, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).
14. COMPLAINTS
14.1 If you make a complaint, we will endeavour to keep you informed either by telephone or email at each stage of the complaints handling process and will endeavour to fully resolve your complaint as soon as possible.
15. YOUR PERSONAL INFORMATION
15.1 In the course of our dealings with you we will collect and process personal information about you, including to administer and process your order, and to provide the Product(s). Further information on the manner in which we process personal information is set out in our Privacy Policy, a copy of which is available here.
16. GOVERNING LAW
16.1 Subject to clause 16.2, you and we agree that our agreement is governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.
16.2 Regardless of clause 16.1, you and we agree that if you are a resident in a part of the United Kingdom other than England and Wales, the law of that part of the United Kingdom will apply to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the courts located there.
17. OTHER IMPORTANT TERMS
17.1 If any provision of our agreement (including any provision in which we exclude or limit our liability to you) is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of our agreement and the remainder of the provision in question shall not be affected.
17.2 No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
17.3 If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.4 You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.
18. UPDATES TO THESE TERMS
18.1 We may update, vary and amend these Terms from time to time without prior notice. Each time you order or otherwise purchase a Product from us, the Terms in force at that time will apply (as set out on our Website). Please check on our Website to ensure that you understand which Terms apply.
18.2 These Terms were last updated on 1st September 2017.
19. CONTACTING US AND YOU
19.1 If you have any questions, complaints or concerns with respect to your order or these Terms, please contact us by email at info@equinepremium.com or by telephone on +44 (0) 1460 243230. Calls that you make to us may be monitored and/or recorded for quality control and training purposes.
19.2 Any formal legal notices should be sent to the Commercial Director to our registered office at ADM Protexin Limited, Lopen Head, Somerset, TA13 5JH, UK.
19.3 If we have to contact you or give you notice in writing, we will do so by email or by hand or by pre-paid post to the address you provide to us in your order or we otherwise hold for you.
Terms & Conditions – PRIZE DRAW OFFER
1. This offer is open to all equinepremium.com customers who are aged 18 or over and who have placed an order worth £100 or more between 6.00am 01/08/23 and 11:59pm 13/08/23 on equinepremium.com Orders placed after this date and time will not be eligible for the offer.
2. You must be resident in the UK (excluding Northern Ireland).
3. When your basket total value reaches £100 or more, you will automatically have the entry added to your basket, for you to spend on equinepremium.com.
4. If you choose the Free Entry to our Prize Draw option in your basket:
a. You will receive one entry for each order you place worth £100 or more between 6.00am 25/05/23 and 11:59pm 20/06/23.
b. There will be one winner. The “Prize” is: £250 of account credit to spend on equinepremium.com..
d. The Prizes are provided by The Hut.com Limited. Any queries in relation to the Prize must be directed to The Hut.com Limited.
e. The winner will be drawn at random by an independent judge on 30/06/23 (“Selection Date”).
f. The Prizes of account credit will be added to the Online Accounts of the winner a equinepremium.com..
g. The winner and runners-up will be contacted by email within 14 days of the Selection Date. If the winner cannot be contacted or do not respond within 14 days of being contacted by the Promoter, then the Promoter reserves the right to select another winner or runners-up at random from all remaining eligible entries.
h. The Promoter is The Hut.com Limited.
Competition Terms and Conditions
Badminton Horse Trials – ticket competition
1. Draw open to the general public in the United Kingdom and Ireland. Employees of Protexin, agents and families excluded. 2. Enter at the Protexin Equine Premium website [INSERT LINK ONCE LIVE]
3. No purchase is necessary.
4. Only one entry per person.
5. The prizes: MARS Badminton Horse Trials 2024 entry - two season tickets (valid 8th – 12th May), one season car pass (valid 8th – 12th May), two grandstand seated tickets (valid Sunday 12th May). In additional there will be one goodie bag of Protexin Equine Premium merchandise and select product.
6. The prize is as stated and is non-transferable and subject to availability.
7. The Promoter reserves the right in its sole discretion to substitute the prizes with prizes of comparable value if circumstances make this necessary. 8. Entry will close at 23:59 Wednesday 20th March 2024.
9. The prize winner will be selected in a random draw from all eligible entries with the correct answer received by the closing time. They will be contacted within 28 days of the closing date so please provide up-to-date contact details.
10. The prize winner’s name may be posted on Protexin Equine Premium websites and social media pages.
11. The prize winner agrees to participate in any reasonable publicity arranged by The Promoter or its agencies.
12. By entering the promotion entrants agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion. No correspondence will be entered into.
13. The Promoter will not be responsible for incomplete, illegible or lost entries. Proof of submission of entry is not proof of receipt of entry.
14. The Promoter reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with, the operation of the promotion or to be acting in violation of these terms and conditions.
15. Promoter: Protexin Equine Premium, Lopen Head, TA13 5JH, United Kingdom.
Cancellation Form
Address: ADM Protexin Limited,Lopen Head, Somerset, TA13 5JH, UK
Email address: info@equinepremium.com
I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on/received on:...........................................
Name of consumer(s):..............................................
Address of consumer(s):...........................................
Signature of consumer(s) (only if this form is notified on paper):
..................................................................
Date:...........................................